Delivery & Shipping Information

We’ve teamed up with leading logistics experts to make sure that your order arrives with you safely and on time. Our partnership with this couriers  allows us to ship parcels from our head office in Bologna – Italy, to customers throughout the world.

Not all delivery services are available on our website for technical reasons, to arrange a faster delivery service for your order, please contact a member of our sales team before you place your order.

International delivery
We also offer three different levels of service for international deliveries, they are:

Standard (1 to 3 business days – Europe only)
Express Saver (1 to 5 business days)
Express (1 to 3 business days)

Out of stock items
Before you place an order with us, get in touch to find out if all the items from your order are in stock. While we try to keep every item in stock for your convenience, there can be times when a product is out of stock and has been ordered but haven’t arrived yet.

If some of the items that you have ordered are currently out of stock, but will be arriving with us in 1 to 2 working days, we won’t get in touch with you to let you know of this delay. However if your order is going to be delay for 3 or more days, a member of our sales team will get in touch with you and let you know.

If an out of stock item is ordered we can occasionally still have it with you by the next day providing the manufacturers have the part in stock. To find out if this is possible for your order, please get in touch with a member of our sales team.

Conditions
Standard Monday to Friday working days, orders will not be processed, shipped or received on Saturdays or Sundays.

The cut-off point for all orders to be shipped the same day is 14:00, any orders made after 14:00 will be shipped the following working day if all parts are in stock.

Customer commitment
We are committed to each of our customers, if you’re having any trouble with our delivery service, would like to have a faster delivery speed or would like to track an existing order, please call us on +39 051 755082 or email sales@hydrapac.it, our friendly team are more than happy to help you.